SportsEngine

February 2017

Degraded Performance: The SportsEngine Platform is experiencing increased latencies
This issue has been fully resolved for over an hour now. We're giving the all clear.
Feb 19, 17:05-18:01 CST
Degraded Functionality: SportsEngine Platform Password Reset
Password resets are now working properly. This issue has been resolved.
Feb 15, 18:35-19:37 CST
Degraded Functionality: Home pages of some sites are not loading.
This issue is resolved.
Feb 14, 17:16-20:36 CST
Degraded Performance: SportsEngine platform experiencing delay in updates to stats and standings displays
The issue with processing game stats and standings displays has been resolved.
Feb 11, 11:24-13:08 CST
Degraded Functionality: Registration
The registration issue has been resolved.
Feb 10, 19:13-21:29 CST
Degraded Performance: Some users are experiencing slow Registration checkout processing
This incident has been resolved.
Feb 6, 20:49-22:42 CST
Degraded Functionality: Site builder and registration experiencing intermittent issues
This issue has been fully resolved since Noon CST Yesterday.
Jan 31, 11:46 - Feb 1, 09:01 CST

January 2017

Degraded Functionality: Users unable to login to Kyck Play
The issue has been resolved.
Jan 24, 13:22-14:16 CST
Service Interruption: SportsEngine Platform
Scope: The SportsEngine platform was unavailable from 1:25pm to 1:28pm CST. The issue has been resolved. Site Builder, Registration, League and Teams were unavailable during the service interruption.
Jan 24, 13:32 CST
Degraded Functionality: Some Site Builder pages are failing to load correctly.
The issue has been resolved.
Jan 20, 12:17-12:37 CST
Degraded Functionality: Text messages are not being received
SMS messages have been delivering successfully since 12:20 PM CT We're giving the all clear this issue has been resolved.
Jan 12, 11:19-15:28 CST
Degraded Functionality: Text messages are not being received
The text message delivery issue has been resolved.
Jan 9, 13:08-15:19 CST
Degraded Performance: Some delayed game stats updates
The issue has been resolved.
Jan 2, 15:07-17:37 CST

December 2016

Degraded Performance: Some delayed game stats updates
This incident has been resolved.
Dec 30, 11:00-20:38 CST
Service Interruption: SportsEngine platform API interruption.
Scope: The SportsEngine platform API was temporarily unavailable from 1:16 pm to 1:19 pm CT. This affected SportsEngine mobile apps and third party API integrations. The issue has been fully resolved.
Dec 8, 13:24 CST

November 2016

[Scheduled] Scheduled Maintenance - Beyond the Scores
Maintenance was completed successfully, all systems are functioning properly. Thanks again for your patience!
Nov 16, 13:21 CST
Degraded Functionality: Voting on Power Poll page elements is not working
Voting on Power Poll page elements is working again. This issue is resolved.
Nov 7, 11:43-12:34 CST

October 2016

Degraded Functionality: Some customers are experiencing issues creating games in TeamCenter and through the SportsEngine Mobile Apps
A fix has been deployed. Game creation in TeamCenter and the Mobile Apps has returned to normal.
Oct 26, 17:50-18:34 CST
Widespread Internet Instability
Internet stability has been restored and remaining access issues should be resolved. The Sports Engine platform continues to operate normally.
Oct 21, 12:35 - Oct 22, 14:26 CST
Degraded Functionality: Dibs
The functionality issues with Dibs have now been resolved.
Oct 13, 09:48-10:31 CST
BTS Scoreboards are not working
This issue has been resolved. Thanks for your patience!
Oct 5, 12:38-15:42 CST

September 2016

Degraded Functionality: USSA Membership Validation
The validation issue has been identified and has been found to not be an issue with Registration nor USSA Membership Validation as a whole. The known individual registration session experiencing the validation issue will be disabled while a fix is implemented.
Sep 28, 20:41-21:41 CST
Service Interruption: Kyck Play is unavailable.
Kyck has been stable for over an hour. This issue is fully resolved.
Sep 28, 11:01-12:14 CST
Degraded Performance: SportsEngine Platform
We're giving the all clear. We haven't seen any network connectivity issues for over an hour.
Sep 26, 07:20-08:46 CST
Kyck Play Service Interuption
We're ready to give the all clear. Performance of Kyck Play has been operating normally over the last 30 minutes.
Sep 11, 13:34-14:25 CST
Service Interruption: Kyck Service Interruption
Kyck services and performance have been stable for the last 3 hours and we are marking this as resolved for now. We will continue to improve the Kyck service to prevent this from recurring.
Sep 8, 11:20-15:05 CST
Service Interruption: Kyck Service Interruption
Kyck services are back up. The issue is resolved.
Sep 7, 18:17-18:24 CST
Degraded Functionality: Registration is not working in some scenarios.
This issue is fully resolved. Registrations are now functioning correctly. This issue was introduced at 3:56 pm CT and resolved at 7:02 pm CT.
Sep 6, 18:26-19:05 CST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Sep 2, 02:00-03:23 CST

August 2016

Degraded Functionality: Roster and player functionality for web and mobile apps is failing for some teams.
This issue is resolved. Error rates have been back to normal for about an hour now.
Aug 30, 08:38-10:26 CST
Degraded Functionality: SiteBuilder and Registration
This issue is fully resolved. All financial administration pages and reports are available.
Aug 11, 13:28-14:17 CST
Service Interruption: Kyck Play
This issue has been fully resolved. Kyck Play should be available once again.
Aug 8, 15:36-15:54 CST
Degraded Functionality: Kyck adult roster cards are failing to print
This issue is fully resolved. Kyck adult cards are now able to be printed.
Aug 5, 13:43-14:27 CST
Degraded Functionality: Customers unable to print Kyck player cards.
We're giving the all clear. This issue has been fully resolved since 8:15 CDT.
Aug 4, 08:15-10:32 CST
Degraded Functionality: Kyck player cards have an incorrect expiration date.
The player cards with incorrect expiration dates have been corrected. This incident is resolved.
Aug 3, 11:26-15:26 CST
Degraded Functionality: US Lacrosse verification numbers are not working with Registration.
The remote API issue has been resolved. All US Lacrosse registrations are functioning normally.
Jul 31, 15:26 - Aug 1, 15:32 CST

July 2016

Degraded Functionality: Registration Checkout Errors
Registration checkout is now functioning normally.
Jul 9, 09:52-09:57 CST

June 2016

Service Interruption: Tourney
Tourney is now available and this issue is fully resolved. Administrative Tourney functionality experienced a service interruption from 3:00 pm to 3:30 pm CT.
Jun 28, 15:08-15:39 CST
Service Interruption: Tourney is Unavailable
This issue is resolved. Tourney is now available. The administrative Tourney functionality experienced a service interruption from 5:05 to 5:16 am CT.
Jun 25, 05:18-05:31 CST
Degraded Functionality: Registration
This incident has been resolved.
Jun 16, 10:34-11:19 CST

May 2016

Degraded Functionality: Intermittent slowness logging into the Platform
This incident is fully resolved.
May 31, 14:37-16:49 CST
Degraded Functionality: E7Sports Tourney Registration is not functioning
This issue is fully resolved.
May 13, 12:41-16:00 CST
Degraded Functionality: User Permissions issues with the Tournament Management tool
This incident has been resolved.
May 7, 11:20 - May 9, 08:37 CST

April 2016

Service Interuption: USA Hockey Lookup Service
The USA Hockey Lookup service should now be available once again. Sorry for any inconvenience.
Apr 30, 10:56-11:44 CST
Degraded Performance: Delayed e-mails.
This issue is fully resolved.
Apr 25, 20:59-22:09 CST
Degraded Performance: Elevated Error Rates
This incident is fully resolved. All services are operating normally.
Apr 21, 16:12-17:11 CST
Degraded Functionality: Saving pages and creating page elements not working on Site Builder
Page create and save functionality has been fully restored.
Apr 21, 08:19-12:53 CST
Degraded Functionality: Tourney
The app store has received the update. This incident is resolved.
Apr 9, 12:34 - Apr 15, 09:25 CST
Degraded Performance: Tourney
This incident has been resolved.
Apr 8, 13:25-16:35 CST

March 2016

Service Interruption: Site Builder Sites Unavailable
This incident has been resolved.
Mar 30, 20:41 - Mar 31, 08:01 CST
Service Interruption: SportNgin Platform
Sport Ngin platform services are all operating normally.
Mar 14, 21:44-22:13 CST

February 2016

No incidents reported for this month.

January 2016

Service Interruption: The Sport Ngin platform is experiencing a service interruption
This incident has been fully resolved.
Jan 29, 14:49-16:22 CST

December 2015

Degraded Performance and Functionality
This incident has been fully resolved. Sport Ngin Platform performance has returned to normal.
Dec 2, 17:09 - Dec 3, 11:49 CST

November 2015

Service Interruption: Site Builder, Registration, League
This issue is fully resolved.
Nov 30, 17:42-20:23 CST
Degraded Performance: Intermittent platform slowness.
This incident has been resolved.
Nov 21, 22:22 - Nov 22, 09:22 CST
Degraded Functionality: Emails are not sending.
Email delivery from the Sport Ngin platform is functioning normally. Some queueing in provider servers may persist while they process messages we queued during this incident. We apologize for any duplicates you may receive.
Nov 1, 17:42-20:51 CST

October 2015

Slow API Response Times
API response times are back to normal. On 10/12 from 4:45 pm to 7:15 pm CT API response times were slower than normal and some API requests resulted in an error.
Oct 12, 18:23-19:23 CST
Degraded Performance: Sport Ngin Platform
From 11:10 AM till 11:14 AM on 10/08/2015 Sitebuilder, Registration, Team, League, Verify and the API experienced degraded performance. The issue has been resolved.
Oct 8, 11:16 - Oct 9, 10:30 CST

September 2015

Degraded Performance: Increased Response Times
Response times have returned to normal.
Sep 29, 13:43-14:02 CST
Service Interruption: Platform
This incident has been resolved.
Sep 28, 16:35-17:54 CST
Platform Service Degradation
This incident has been resolved.
Sep 23, 09:44 - Sep 24, 08:50 CST
Momentary Platform Outage
Scope: Websites, Registration and API were completely down from 2:49 till 2:54 PM CDT. The issue is resolved and everything is operating normally.
Sep 22, 16:33 CST
Degraded functionality related to Rosters and Tournaments
The roster and tournament related issues are fully resolved.
Sep 20, 05:53-15:35 CST
Increased Response Time
All systems are operating normally.
Sep 16, 11:09-11:21 CST

August 2015

No incidents reported for this month.

July 2015

Websites and Resitration offline
This incident has been resolved.
Jul 31, 05:40-06:40 CST
Delayed Email Delivery
This incident has been resolved.
Jul 31, 01:43-05:34 CST
Websites, Registration, and Tournament Outage
This incident is fully resolved.
Jul 9, 10:17-11:20 CST

June 2015

Sitebuilder websites and registration down.
Scope: All Sitebuilder websites and Registration were down from 11:36 am - 11:42 am CT. The incident is fully resolved and we will continue to monitor the situation.
Jun 23, 11:48 CST

May 2015

Emails are not sending
The issue is resolved. Emails started sending correctly at 11:28 pm CT. All emails have been sent and no emails were lost.
May 31, 23:15-23:38 CST
Master Database Outage
This issue has been fully resolved. All websites are back up and running smoothly. No data was lost. We apologize for any inconvenience.
May 2, 04:42-05:34 CST

April 2015

Websites, Registration, and API brief outage
Scope: Site Builder Websites and Registrations were down from 3:59 pm CT to 4:04 pm CT. All Websites and Registrations have been working smoothly since then. We will continue to monitor the situation, but at this time consider the issue to be resolved.
Apr 10, 16:15-16:53 CST

March 2015

[Scheduled] Sport Ngin Scheduled Maintenance
The scheduled maintenance has been completed.
Mar 13, 02:01-04:01 CST

February 2015

[Scheduled] Sport Ngin Scheduled Maintenance
The scheduled maintenance has been completed.
Feb 11, 02:00-04:00 CST

January 2015

Brief Sport Ngin Outage
From 8:50 am to 8:58 am this morning performance was degraded on Sport Ngin Websites. Starting at 8:58 am CT Websites and Registration were down for about 2 minutes and Tournament was down for about 10 minutes. We responded, discovered the problem, and fixed the issue which brought Websites, Registration and Tournament back up. We will continue to monitor the situation to prevent this from occurring again and we apologize for any inconvenience.
Jan 12, 09:47 CST

December 2014

[Scheduled] Tournament Scheduled Maintenance
The scheduled maintenance has been completed.
Dec 10, 02:30-03:00 CST

November 2014

Games scores not recording
The queue has caught up and all stats should be calculated. Stats and scoring has returned to normal and the issue has been resolved.
Nov 25, 21:18-22:25 CST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Nov 21, 02:30-03:00 CST

October 2014

No incidents reported for this month.

September 2014

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Sep 27, 02:30-03:47 CST

August 2014

No incidents reported for this month.

July 2014

Sport Ngin websites are down.
Websites and Registration were down for 18 minutes, from 2:46 pm CT to 3:04 pm CT. We deployed a fix to mitigate the issue and we are confident that this problem is fully resolved and will not happen again. We apologize for the inconvenience.
Jul 15, 14:55-16:03 CST

June 2014

No incidents reported for this month.

May 2014

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
May 22, 02:00-03:00 CST

April 2014

Websites Down Event
We had an issue that caused downtime on Sport Ngin Websites, Registration, and our API for 11 minutes from 3:17am CT to 3:28 am CT. The issue was database related and it has been fully resolved.
Apr 24, 03:45 CST

March 2014

No incidents reported for this month.

February 2014

Registration Checkout
From 8:15 am CT to 9:15 am CT one of our primary credit card gateway providers was experiencing problems, which caused the majority of our credit card transactions to take a long time and eventually fail to go through. This issue has been resolved.
Feb 26, 09:18-10:14 CST
[Scheduled] Platform Upgrade
The platform upgrade has completed without any issues. All users were logged out in the process. We appreciate your patience.
Feb 4, 02:00-02:25 CST

January 2014

[Scheduled] Platform Upgrade
Maintenance has completed without any major complications. There was a minor issue that caused us to revert the changes involved with the Platform Upgrade. We will work to resolve these issues and attempt to upgrade again in the near future. We appreciate your patience.
Jan 30, 02:00-02:49 CST
Website Outage
We are confident that this issue is fully resolved at this time.
Jan 29, 08:25-10:15 CST
Website Outage
We had an outage from 7:00 am CT to 7:12 am CT during which Websites, Login, API, and Registration components of the Sport Ngin platform were unavailable. The issue has been resolved and we continue to monitor the situation.
Jan 29, 07:26 CST
[Scheduled] Scheduled Maintenance
We have completed the scheduled maintenance. In the process, we had to roll back some changes that caused issues with login. Everything is back to normal now, but we will continue to monitor the situation to be sure. Thank you for your patience.
Jan 29, 02:00-03:05 CST
500 Errors on Websites
This is fully resolved.
Jan 28, 15:46-16:22 CST
[Scheduled] Load Balancer Upgrade
The scheduled maintenance has been successfully completed. We apologize for any inconvenience this short amount of downtime caused.
Jan 14, 02:00-02:04 CST
Degraded Performance
We received no further issues and are marking this as resolved.
Jan 1, 16:44 - Jan 2, 07:15 CST

December 2013

No incidents reported for this month.

November 2013

[Scheduled] Registration Database Upgrade
The database upgrade has completed and everything looks good. Thank you for your patience!
Nov 7, 02:06-02:36 CST

October 2013

Server Issues Causing Downtime
The issue has been resolved. Login and Registration are now enabled. Our databases are back and fully operational without the loss of data.
Oct 28, 18:55-22:20 CST
[Scheduled] Planned Maintenance
The maintenance has been completed. Login and Registration are reenabled.
Oct 4, 02:15-03:11 CST

September 2013

Partial Outage
Network connectivity issues between Sport Ngin services have ceased. Amazon has given the all clear for the issues on their end as well.
Sep 13, 11:05-11:38 CST

August 2013

Partial Outage
The issue has been resolved.
Aug 25, 15:43-16:05 CST
Scheduled Maintenance
To ensure continued performance, stability and reliability, we performed scheduled maintenance on Wednesday August 21st, from 3:00am to 3:30am Central. During this time period, all users were logged out and Registration was not available. There was a short period of complete downtime during this maintenance. We apologize for any inconvenience.
Aug 21, 03:30 CST

July 2013

No incidents reported for this month.

June 2013

Login, Registration, and Admin Control Panel
Login, Registration, and Admin Control Panel had a partial outage from 3:30 pm CDT to 3:44 pm CDT. The issue has been identified and is fully resolved.
Jun 20, 15:53 CST

May 2013

No incidents reported for this month.