tag:status.sportsengine.com,2005:/historySportsEngine Status - Incident History2024-03-18T21:29:47-05:00SportsEnginetag:status.sportsengine.com,2005:Incident/202382542024-03-13T19:10:59-05:002024-03-13T19:10:59-05:00SportsEngine Tourney - Reduced Performance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:10</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:03</var> CDT</small><br><strong>Monitoring</strong> - Site performance has returned back to normal. We are continuing to monitor for any further performance impacts.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>18:10</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating complaints of reduced performance in SportsEngine Tourney.</p>tag:status.sportsengine.com,2005:Incident/201700652024-03-05T16:00:11-06:002024-03-05T16:00:11-06:00Users Unable to Complete Registrations<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:29</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.sportsengine.com,2005:Incident/199786132024-02-20T06:22:11-06:002024-02-20T06:22:11-06:00Planned Maintenance: SportsEngine HQ<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>06:22</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:39</var> CST</small><br><strong>Scheduled</strong> - We will be performing planned maintenance to SportsEngine HQ on Tuesday, February 20, 2024 from 5:00am CT to 6:00am CT. During this time, you may experience some brief intermittent issues with processing payments within SportsEngine HQ. We apologize for any inconvenience this may cause.</p>tag:status.sportsengine.com,2005:Incident/198674562024-01-30T18:27:45-06:002024-01-30T18:27:45-06:00SportsEngine TeamUnify and Motion Maintenance - U.K. Applications<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>18:27</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:30</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>10:50</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>09:00</var> CST</small><br><strong>Scheduled</strong> - SportsEngine TeamUnify and Motion Maintenance - U.K. Applications<br /><br />We apologize for the inconvenience. <br /><br />The SportsEngine TeamUnify and Motion applications are currently undergoing scheduled maintenance to improve your user experience. During this time, access to the applications will be temporarily unavailable. <br /><br />We appreciate your patience and understanding as we make these necessary updates. Please check back soon for further updates. <br /><br />Thank you for your cooperation. <br />-The SportsEngine TeamUnify and Motion Team.</p>tag:status.sportsengine.com,2005:Incident/198204422024-01-25T00:01:14-06:002024-01-25T00:01:14-06:00Planned Maintenance: SportsEngine HQ<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>00:01</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:04</var> CST</small><br><strong>Scheduled</strong> - We will be performing planned maintenance to SportsEngine HQ tonight, January 24, 2024 from 11:00pm CT to Midnight CT. During this time, you may experience some brief intermittent issues / unavailability of HQ. We apologize for any inconvenience this may cause for your operation.</p>tag:status.sportsengine.com,2005:Incident/197418942024-01-18T08:00:53-06:002024-01-18T08:00:53-06:00Some SportsEngine Motion websites are not presenting login pages<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:00</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:28</var> CST</small><br><strong>Identified</strong> - We are aware of an issue involving outages for custom domain users. We apologize for any disruption this may have caused and we appreciate your patience while we work towards a resolution to this issue. We will update you when this matter has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:57</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sportsengine.com,2005:Incident/196482902024-01-09T06:00:47-06:002024-01-09T06:00:47-06:00Planned Maintenance: Season Management<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:19</var> CST</small><br><strong>Scheduled</strong> - We will be performing planned maintenance to season management within SportsEngine HQ on Tuesday, January 9, 2024 from 4:00am CT to 6:00am CT. During this time, you may experience some brief intermittent issues as we work on upgrades to our system(s). We apologize for any inconvenience this may cause.</p>tag:status.sportsengine.com,2005:Incident/196024502024-01-03T08:39:16-06:002024-01-03T08:39:16-06:00Tourney Degraded Performance<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>08:39</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>08:28</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>08:13</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sportsengine.com,2005:Incident/196004542024-01-03T04:13:33-06:002024-01-03T04:13:34-06:00Tourney Machine Down - 502 Errors<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>04:13</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>03:59</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>03:38</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sportsengine.com,2005:Incident/194422422023-12-19T03:00:21-06:002023-12-19T03:00:21-06:00Planned Maintenance: SportsEngine platforms<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>03:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>01:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:50</var> CST</small><br><strong>Scheduled</strong> - We will be performing planned maintenance to our various SportsEngine platforms on Tuesday, December 19, 2023 from 1:00am CT to 3:00am CT. During this time, you may experience some brief intermittent issues as we work on upgrades to our system(s). We apologize for any inconvenience this may cause.</p>tag:status.sportsengine.com,2005:Incident/194197222023-12-12T12:28:30-06:002023-12-12T12:28:30-06:00Registration - Partial Outage<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:28</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:04</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>11:56</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sportsengine.com,2005:Incident/194043982023-12-11T14:32:04-06:002023-12-11T14:32:04-06:00Degraded Performance on SportsEngine HQ<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>14:32</var> CST</small><br><strong>Resolved</strong> - The incident was caused by a third-party plugin. The issues have been resolved by disabling the plugin.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>14:25</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>14:05</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sportsengine.com,2005:Incident/191705992023-11-19T12:34:32-06:002023-11-19T12:34:32-06:00SE Motion and SwimOffice Degraded Performance<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>12:34</var> CST</small><br><strong>Resolved</strong> - SwimOffice US has now been fixed. All services are operational.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>11:53</var> CST</small><br><strong>Update</strong> - SportsEngine Motion has now been fixed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>11:22</var> CST</small><br><strong>Update</strong> - We have identified a fix for the issue and are working on implementing it.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>09:05</var> CST</small><br><strong>Update</strong> - We are continuing to work with our third-party provider on a fix.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>08:04</var> CST</small><br><strong>Identified</strong> - We have identified an issue with a third-party provider and are working with them to fix it.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>07:55</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sportsengine.com,2005:Incident/190035922023-11-14T04:31:20-06:002023-11-14T06:25:45-06:00Planned Maintenance: SportsEngine Motion<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>06:25</var> CST</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>04:31</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>04:17</var> CST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>23:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>15:20</var> CDT</small><br><strong>Scheduled</strong> - We will be performing planned maintenance to the SportsEngine Motion platform (for our US customers) on Tuesday, November 14 from Midnight to 5:30am (EST). During this maintenance window, the SportsEngine Motion US platform will be unavailable. We apologize for any inconvenience this may cause for your operation.</p>tag:status.sportsengine.com,2005:Incident/190035682023-11-07T21:21:05-06:002023-11-07T21:21:05-06:00Planned Maintenance: SportsEngine Motion<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>21:21</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:30</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>15:18</var> CDT</small><br><strong>Scheduled</strong> - We will be performing planned maintenance to the SportsEngine Motion platform (for our UK / IRE customers) on Wednesday, November 8 from 1:30am to 3:30am (GMT). During this maintenance window, the SportsEngine Motion UK platform will be unavailable. We apologize for any inconvenience this may cause for your operation.</p>tag:status.sportsengine.com,2005:Incident/185509242023-09-19T20:53:00-05:002023-09-19T20:53:00-05:00SportsEngine HQ Financial Reports Unavailable<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>20:53</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>20:44</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>20:01</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sportsengine.com,2005:Incident/184110692023-09-06T23:00:22-05:002023-09-06T23:00:22-05:00Planned Maintenance: SportsEngine Motion<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>22:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:16</var> CDT</small><br><strong>Scheduled</strong> - We will be performing planned maintenance to the SportsEngine Motion platform (U.S. only) tonight, September 6 from 10:00pm CT-11:00pm CT. During this maintenance window, you may experience some intermittent issues with accessing the SportsEngine Motion platform. We apologize for any inconvenience this may cause for your operation.</p>tag:status.sportsengine.com,2005:Incident/183496712023-09-01T15:36:36-05:002023-09-01T15:36:36-05:00Service Impact: SportsEngine Payment Processing<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:36</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>09:57</var> CDT</small><br><strong>Monitoring</strong> - We're seeing performance return to normal and the team is continuing to monitor.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>09:33</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sportsengine.com,2005:Incident/183497922023-09-01T14:44:05-05:002023-09-01T14:44:05-05:00SportsEngine.com: Degraded Performance<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:44</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:17</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>09:43</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sportsengine.com,2005:Incident/183232522023-08-30T12:57:05-05:002023-08-30T12:57:05-05:00Service Impact: SportsEngine HQ<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:57</var> CDT</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:28</var> CDT</small><br><strong>Monitoring</strong> - We are seeing performance return to normal for Financial Tools within SportsEngine HQ; we will continue to monitor performance.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:07</var> CDT</small><br><strong>Investigating</strong> - At this time, you may experience issues with accessing the Financial Tools within SportsEngine HQ. We are diligently working on the issue and will have it resolved as quickly as possible.</p>tag:status.sportsengine.com,2005:Incident/182833972023-08-28T05:22:02-05:002023-08-28T05:22:02-05:00SportsEngine.com: Degraded Performance<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>05:22</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>11:38</var> CDT</small><br><strong>Monitoring</strong> - The site has been restored and is operating normally. We will continue to monitor throughout the day.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>10:55</var> CDT</small><br><strong>Investigating</strong> - At 9:33am CST on Sunday 08/27/2023 an outage occurred causing degraded performance on sportsengine.com. Teams are currently working to identify the issue and return the site to full operational performance.</p>tag:status.sportsengine.com,2005:Incident/181766762023-08-17T14:25:17-05:002023-08-17T14:25:17-05:00TourneyMachine: Service Interruption<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:25</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:12</var> CDT</small><br><strong>Investigating</strong> - Customers will receive periodic errors while navigating web pages.</p>tag:status.sportsengine.com,2005:Incident/179455492023-07-24T11:00:10-05:002023-07-24T11:00:10-05:00Some League Athletics Client Websites Down<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:00</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>08:42</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>08:40</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>08:22</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sportsengine.com,2005:Incident/178921682023-07-19T08:39:14-05:002023-07-19T08:39:14-05:00SportsEngine Payments and Registrations: Partial Outage<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>08:39</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>20:33</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:43</var> CDT</small><br><strong>Investigating</strong> - At this time, some Canadian customers are unable to complete payments during checkout of registration and invoices. US based organizations are unaffected. We are diligently working on the issue and will have it resolved as quickly as possible.</p>tag:status.sportsengine.com,2005:Incident/178378992023-07-13T04:00:25-05:002023-07-13T04:00:25-05:00SportsEngine TeamUnify and Motion Maintenance - U.S. Applications<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>04:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>21:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>16:00</var> CDT</small><br><strong>Scheduled</strong> - SportsEngine TeamUnify and Motion Maintenance - U.S. Applications<br /><br />We apologize for the inconvenience. <br /><br />The SportsEngine TeamUnify and Motion applications are currently undergoing scheduled maintenance to improve your user experience. During this time, access to the applications will be temporarily unavailable. <br /><br />We appreciate your patience and understanding as we make these necessary updates. Please check back soon for further updates. <br /><br />Thank you for your cooperation. <br />-The SportsEngine TeamUnify and Motion Team.</p>