Degraded Performance: SportsEngine HQ and Payment Processing

Incident Report for SportsEngine

Resolved

This issue has been fully resolved since 10:05 CT. We're ready to give the all clear.

Posted Jan 18, 2019 - 10:27 CST

Monitoring

We have identified the issue and a fix has been put in place. All services have returned to normal. We are actively monitoring the situation.

Posted Jan 18, 2019 - 10:08 CST

Investigating

Scope: SE HQ and Payment Processing across the platform are seeing higher error rates than normal
Next Update: 30 minutes

We are currently investigating this issue, and will update as soon as we know more.

Posted Jan 18, 2019 - 09:59 CST

This incident affected: SportsEngine HQ (Registration - programs and sign-ups, Financials - invoicing, reporting, payment processing).