Degraded Functionality: Customers have struggle to submit payments

Incident Report for SportsEngine

Resolved

A fix has been implemented. The issues have been resolved.

Posted Jul 10, 2019 - 17:58 CDT

Update

Our 3rd party payment processing company is continuing to investigate the issue.
Next update: 30 mins

Posted Jul 10, 2019 - 17:33 CDT

Investigating

Scope: Customers may have trouble submitting payments through one of our 3rd party payment processing companies. They are investigating the issue and are working on a fix.
Next update: 30 mins

Posted Jul 10, 2019 - 16:56 CDT

This incident affected: TeamUnify (SwimOffice US, SwimOffice UK, SwimOffice AU, OnDeck), SportsEngine Motion (SportsEngine Motion US), and SportsEngine HQ (Financials - invoicing, reporting, payment processing).