Service Interruption: SportsEngine Logins and Mobile App

Incident Report for SportsEngine

Resolved

This incident has been resolved.

Posted Aug 03, 2021 - 09:33 CDT

Monitoring

A fix has been implemented and service is starting to return to normal. We are monitoring the results.

Posted Aug 03, 2021 - 09:14 CDT

Update

The logins issue also is impacting the ability to login to AES, SwimOffice and GoMotion.

Posted Aug 03, 2021 - 09:01 CDT

Identified

Scope: SportsEngine logins and Mobile app are currently experiencing a service interruption
Next Update: 30 minutes

We have identified the issue and are working on implementing a solution.

Posted Aug 03, 2021 - 08:59 CDT

This incident affected: SportsEngine HQ (Registration - programs and sign-ups, Website - front end CMS (Sitebuilder), Financials - invoicing, reporting, payment processing, Season Management - rostering, scheduling, location management, scoring, and stats, Mobile App - chat, team RSVPs, and scheduling, Members - profiles, communication, reporting, MySE - user profiles, log in, account settings, API - legacy integrations), TeamUnify (SwimOffice US), SportsEngine.com, SportsEngine AES (Advanced Event Systems), and SportsEngine Motion (SportsEngine Motion US).