NCSI (Background Screening): Service Interruption

Incident Report for SportsEngine

Resolved

All services have returned to normal, and the issues with background screens have been resolved for NCSI legacy customers.
Posted Jan 21, 2022 - 11:17 CST

Update

We are continuing to work on a fix for this issue.
Posted Jan 21, 2022 - 11:02 CST

Update

We are continuing to work on a fix for this issue.
Posted Jan 21, 2022 - 11:01 CST

Identified

The issue has been identified, and our engineers are continuing to diligently work on the issue. We apologize for any inconvenience this may cause for your operation.
Posted Jan 21, 2022 - 10:54 CST

Investigating

At this time, we are currently experiencing issues with processing background screens for NCSI legacy customers. We are actively working to resolve the issue.
Posted Jan 21, 2022 - 09:50 CST